Terms & Conditions

1. Definitions

1.1 Some capitalized words used in these Terms have specific meanings. Please refer to the Definitions Dictionary in clause 15 at the end of these Terms.

2. Basis of Agreement

2.1 By submitting an order to us (whether through our booking platform, via email, chat message or call), or using our services, you and anyone you are making a Booking on behalf of, are deemed to have accepted and agreed to these Terms.

2.2 Any additional terms contained in our Confirmation will also form part of our agreement with you, and by proceeding with our Booked services, you are deemed to have accepted and agreed to such Additional Terms.

2.3 Once we have received your order, we will send an official booking form or e-mail to you for your checking and confirmation of all booking details. This, together, with any amendments or corrections you inform us in writing, will constitute the final “Booking Form”.

2.4 If you have booked any add-on services (such as, without limitation, limousine transfers, visa on arrival, airport buggy, airport porter services, airport lounges or personal security services), there will be additional add-on-service-specific terms (“Add-on Service Terms”). Add-on Service Terms can be found here or will be included in the Booking Form.

2.5 The Booking Form, these Terms, Additional Terms, Add-On Service Terms (if any) and our Confirmation, and any variations to the Booking Form Confirmed by us, constitute the entire agreement between us (“Agreement”).

3. Compliance with Local Regulations

3.1 Our services are not intended for, and are not be used by you or any accompanying individuals as a means of, avoiding any mandatory official measures, or to circumvent any local laws or regulations such as passport control, passenger screening and customs clearance.

4. Booking Confirmations

4.1 All submitted orders are only binding on us when we have issued you an official Confirmation and you have paid us the Booking Fee in full.

5. Your Responsibilities

5.1 You are responsible for :

• ensuring accuracy and completeness of all information provided in the Booking Form and all subsequent amendments (if any), including (without limitation ) full names as shown in the travel documents of you and all accompanying individuals, flight details, contact details, number of accompanying individuals, ages at time of travel of any children who are enjoying a discounted rate and pieces of checked-in luggage;
• ensuring your passport has at least six(6) months validity before expiry, that you obtain all required travel approvals, permits or visas in good time, and that all travel documents, travel approvals, permits or visas for entering or departing the country in respect of which you are booking the services for are valid and correct;
• in respect of a departure-related service, booking a service start time and reaching the airport with sufficient time for all check-in, transfer, border control and custom clearance processes to be completed in time to enable you to board your scheduled flight;
• if travelling in a car that was arranged by us with infants and/or children, ensuring that you bring your own, or pre-book, a suitable infant/child car seat as required by law, or if there are no such legal requirements, then an infant/child car seat that is per your preference;
• checking the customs regulations of the country you are travelling to/from, to ensure you are not bringing in or taking out prohibited items (such as, without limitation, large amounts of cash exceeding permitted thresholds), and that you declare dutiable items, and all restricted or declarable items (such as food, goods and cash) to customs officials;
• carrying/pushing all your own luggage through customs checks (or engaging a licensed porter if you need assistance with that);
• meeting your local airport greeter or limousine driver (as the case may be) at the pre-designated meeting point and the agreed time, and contacting them if you are delayed for any reason or are unable to locate them;
• complying with all rules relating to airport safety and security, and all instructions (whether oral or written) given by any airport official, our representatives or your local airport greeter; and
• ensuring that you provide to us at least : (i) twenty-four (24) hours before the Service Commencement Time, the lead passenger’s mobile number so we can contact them in any contingency; and (ii) four (4) hours before the Service Commencement Time, the local contact number for the lead passenger’s driver, or receiving/send-off person(s).

5.2 Your local airport greeter’s and/or limousine driver’s and/or emergency contact details will be provided to you prior to the commencement of your booked service. If you do not follow our cancellation policy, or do not contact them to advise that you are delayed or unable to locate them (as the case may be) before making alternative arrangements for yourself, this will be treated as a “No-show” and no refunds will be provided.

5.3 If the information in the Booking Form is inaccurate in respect of the number of accompanying individuals or luggage, we have the right to charge additional fees on a per extra person or bag basis. Further, where the booked services include limousine transfers, we are not responsible if a larger vehicle is not available to accommodate the extra people and luggage, and we have the right to charge additional fees to cover the costs of extra vehicles or larger vehicles, and also charge a Last-Minute Fee for being required to make such provisions at the last minute.

15. Definitions Dictionary

“Agreement” has the meaning described in clause 2.5.

“Add-On Service Terms” has the meaning described in clause 2.4.

“Additional Terms” means any terms contained in our Confirmation that is in addition to these Terms.

“affiliates” means companies that are related to Airport VIP Pte Ltd., including but not limited to Panoptica Co Ltd (Thailand), Transzend Co. Ltd (Thailand), SLTX (China) and PT Indonesia Abadi Semesta (Indonesia).

“Booking Fee” means the total amount of fees, costs and surcharges payable by you in respect of a Booking as Confirmed by us.

“Booking Form” has the meaning described in clause 2.3

“Booked Service Commencement Time” means: (i) in respect of a Confirmed arrival-related service, two (2) hours commencing from the scheduled flight arrival time as specified in the Booking Form; and (ii) in respect of a Booked departure-related service, commencing two (2) hours prior to the scheduled departure time as specified in the Booking Form.

“Confirmation” means the written Confirmation we send to confirm your Booking, irrespective of whether the Confirmation was by means of an email or an automatic online reply and “Confirmed” has the same corresponding meaning.

“Last- Minute Change” has the meaning described in clause 8.2.

“Last-Minute Fee” means a surcharge equivalent to 100% of the Booking Fee.

“No-show” means when you as Lead Passenger do not present yourself to the booked airport greeter or driver, do not contact us, or do not claim your Confirmed service at the pre-specified time and place that we have advised you of.

“Short Notice Order/Booking” means any orders or bookings placed by you within forty-eight (48) hours of your requested service commencement time.

“Unjustified Chargebacks” means situations where you (i) commence a false, frivolous, malicious, or unjustified complaint or dispute with us via the card company which credit, debit or charge card you used to pay for your Booking; or (ii) otherwise refuse to pay our pre-agreed fees charged to the credit, debit or charge card you provided us for service booked and Confirmed.

“we/us/our” refers to Airport VIP Pte Ltd, its subsidiaries, affiliates and local on-ground business partners.

“you” refers collectively to the person who made the Booking, the individuals named in the Booking Form, and all recipients of our service.

“48 Hour Notice Period” means forty-eight (48) hours prior to Booked Service Commencement Time based on the service location local time, provided such Notice is received by us within our normal business hours of 8.00am – 23.59 Singapore Time, and any Notice received by us outside of our Singapore normal business hours will be deemed as being received at 8.00am Singapore Time the next day and the forty-eight (48) hours period will commence from then.